We've always been at war with Eastasia anyway
AppleCare does not provide support for removal of the malware. You should not confirm or deny whether the customer's Mac is infected or not.
Do not attempt to remove or uninstall any malware software.
Do not send any escalations or contact Tier 2 for support about removing the software, or provide impact data.
Do not refer customers to the Apple Retail Store. The ARS does not provide any additional support for malware.
(link)
posted by The Other Front at 6:17 PM
2 Comments:
Oh, I thought people's precious Macs were sprinkled with faerie dust that made them immune to malware.
But...but...UNIX!?
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